{"id":544,"date":"2026-04-20T13:11:16","date_gmt":"2026-04-20T11:11:16","guid":{"rendered":"https:\/\/blog.digitalprofiles.net\/?p=544"},"modified":"2026-05-13T11:59:54","modified_gmt":"2026-05-13T09:59:54","slug":"el-futuro-de-los-call-centers-a-partir-de-la-ia-de-voz","status":"publish","type":"post","link":"https:\/\/blog.digitalprofiles.net\/en\/el-futuro-de-los-call-centers-a-partir-de-la-ia-de-voz\/","title":{"rendered":"The future of call centers through voice AI"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"544\" class=\"elementor elementor-544\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6a9b85 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"c6a9b85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c85321a e-con-full e-flex e-con e-child\" data-id=\"c85321a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5baabc9 elementor-widget elementor-widget-text-editor\" data-id=\"5baabc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>A few years ago, in the world of call centers, everything revolved around PABX, CTI, IVR, VRU\u2026 an ecosystem full of acronyms and, above all, complexity.<\/p>\n\n<p>Integrating systems was difficult. Scaling was even more so. And improving the customer experience required addressing multiple technological layers, with high costs and little agility.<\/p>\n\n<p>Recently, at Digital Profiles we have addressed the transformation of a <a href=\"https:\/\/digitalprofiles.net\/\">call center<\/a> traditional towards a model based on voice agents with artificial intelligence for one of the largest banks in Latin America.<\/p>\n\n<p>And the conclusion is clear: this is not an evolution. It is a paradigm shift.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b484d43 e-con-full e-flex e-con e-child\" data-id=\"b484d43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e34d1ae e-con-full e-flex e-con e-parent\" data-id=\"e34d1ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-accfe94 e-con-full e-flex e-con e-child\" data-id=\"accfe94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dafc95c elementor-widget elementor-widget-image\" data-id=\"dafc95c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"624\" height=\"82\" src=\"https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/05\/Layer_1-2-1.png\" class=\"attachment-large size-large wp-image-627\" alt=\"\" srcset=\"https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/05\/Layer_1-2-1.png 624w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/05\/Layer_1-2-1-300x39.png 300w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/05\/Layer_1-2-1-18x2.png 18w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-980a8da elementor-widget elementor-widget-text-editor\" data-id=\"980a8da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>A few years ago, in the world of call centers, everything revolved around PABX, CTI, IVR, VRU\u2026 an ecosystem full of acronyms and, above all, complexity.<\/p>\n\n<p>Integrating systems was difficult. Scaling was even more so. And improving the customer experience required addressing multiple technological layers, with high costs and little agility.<\/p>\n<p>Recientemente, desde Digital Profiles hemos abordado la transformaci\u00f3n del modelo de un call center tradicional hacia un modelo basado en agentes de voz con inteligencia artificial, para clientes del sector financiero y compa\u00f1\u00edas especializadas en servicios de outsourcing de call centers.<\/p>\n<p>And the conclusion is clear: this is not an evolution. It is a paradigm shift.<\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b355856 e-flex e-con-boxed e-con e-child\" data-id=\"b355856\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1493c99 e-con-full e-flex e-con e-child\" data-id=\"1493c99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-505f465 elementor-widget elementor-widget-image\" data-id=\"505f465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-1024x576.jpg\" class=\"attachment-large size-large wp-image-546\" alt=\"\" srcset=\"https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-1024x576.jpg 1024w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-300x169.jpg 300w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-768x432.jpg 768w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-18x10.jpg 18w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a7550a e-con-full e-flex e-con e-child\" data-id=\"8a7550a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c095ed0 elementor-widget elementor-widget-text-editor\" data-id=\"c095ed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\"><strong>From complexity to intelligent simplicity<\/strong><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c480e5 elementor-widget elementor-widget-text-editor\" data-id=\"0c480e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><\/p>\n<p>What previously required cumbersome architectures, costly integrations, and large teams can now be solved with systems capable of understanding natural language, maintaining fluid conversations, and executing actions in real time.<\/p>\n<p><\/p>\n<p>It&#039;s not just about automation. It&#039;s about completely redesigning how a company interacts with its customers.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33672d5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"33672d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e059b5 e-con-full e-flex e-con e-child\" data-id=\"4e059b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc49c78 elementor-widget elementor-widget-image\" data-id=\"bc49c78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-1024x576.jpg\" class=\"attachment-large size-large wp-image-546\" alt=\"\" srcset=\"https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-1024x576.jpg 1024w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-300x169.jpg 300w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-768x432.jpg 768w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4-18x10.jpg 18w, https:\/\/blog.digitalprofiles.net\/wp-content\/uploads\/2026\/04\/2-4.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0242d78 e-con-full e-flex e-con e-child\" data-id=\"0242d78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1445e18 elementor-widget elementor-widget-text-editor\" data-id=\"1445e18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\"><strong>From complexity to intelligent simplicity<\/strong><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdc7ed2 elementor-widget elementor-widget-text-editor\" data-id=\"fdc7ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><\/p>\n<p>What previously required cumbersome architectures, costly integrations, and large teams can now be solved with systems capable of understanding natural language, maintaining fluid conversations, and executing actions in real time.<\/p>\n<p><\/p>\n<p>It&#039;s not just about automation. It&#039;s about completely redesigning how a company interacts with its customers.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97ce8a8 e-flex e-con-boxed e-con e-parent\" data-id=\"97ce8a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-add81ac elementor-widget elementor-widget-text-editor\" data-id=\"add81ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image aligncenter size-large\"><\/figure>\n\n<h2 class=\"wp-block-heading\"><strong>Real transformation: efficiency, scalability, and experience<\/strong><\/h2>\n\n<p>The impact is immediate and tangible:<\/p>\n\n<ul class=\"wp-block-list\"><\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7205323 e-grid e-con-full e-con e-child\" data-id=\"7205323\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9ca322 elementor-view-framed elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d9ca322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dollar-sign\" viewbox=\"0 0 288 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M209.2 233.4l-108-31.6C88.7 198.2 80 186.5 80 173.5c0-16.3 13.2-29.5 29.5-29.5h66.3c12.2 0 24.2 3.7 34.2 10.5 6.1 4.1 14.3 3.1 19.5-2l34.8-34c7.1-6.9 6.1-18.4-1.8-24.5C238 74.8 207.4 64.1 176 64V16c0-8.8-7.2-16-16-16h-32c-8.8 0-16 7.2-16 16v48h-2.5C45.8 64-5.4 118.7.5 183.6c4.2 46.1 39.4 83.6 83.8 96.6l102.5 30c12.5 3.7 21.2 15.3 21.2 28.3 0 16.3-13.2 29.5-29.5 29.5h-66.3C100 368 88 364.3 78 357.5c-6.1-4.1-14.3-3.1-19.5 2l-34.8 34c-7.1 6.9-6.1 18.4 1.8 24.5 24.5 19.2 55.1 29.9 86.5 30v48c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-48.2c46.6-.9 90.3-28.6 105.7-72.7 21.5-61.6-14.6-124.8-72.5-141.7z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDrastic reduction of operating costs\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611937e elementor-view-framed elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"611937e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headset\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContinuous availability without shift dependency\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06a2cb3 elementor-view-framed elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"06a2cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-rocket\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505.12019,19.09375c-1.18945-5.53125-6.65819-11-12.207-12.1875C460.716,0,435.507,0,410.40747,0,307.17523,0,245.26909,55.20312,199.05238,128H94.83772c-16.34763.01562-35.55658,11.875-42.88664,26.48438L2.51562,253.29688A28.4,28.4,0,0,0,0,264a24.00867,24.00867,0,0,0,24.00582,24H127.81618l-22.47457,22.46875c-11.36521,11.36133-12.99607,32.25781,0,45.25L156.24582,406.625c11.15623,11.1875,32.15619,13.15625,45.27726,0l22.47457-22.46875V488a24.00867,24.00867,0,0,0,24.00581,24,28.55934,28.55934,0,0,0,10.707-2.51562l98.72834-49.39063c14.62888-7.29687,26.50776-26.5,26.50776-42.85937V312.79688c72.59753-46.3125,128.03493-108.40626,128.03493-211.09376C512.07526,76.5,512.07526,51.29688,505.12019,19.09375ZM384.04033,168A40,40,0,1,1,424.05,128,40.02322,40.02322,0,0,1,384.04033,168Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVirtually unlimited scalability\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f93cd63 elementor-view-framed elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f93cd63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-check\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4zm323-128.4l-27.8-28.1c-4.6-4.7-12.1-4.7-16.8-.1l-104.8 104-45.5-45.8c-4.6-4.7-12.1-4.7-16.8-.1l-28.1 27.9c-4.7 4.6-4.7 12.1-.1 16.8l81.7 82.3c4.6 4.7 12.1 4.7 16.8.1l141.3-140.2c4.6-4.7 4.7-12.2.1-16.8z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSignificant improvement in customer experience\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-238e296 elementor-widget elementor-widget-text-editor\" data-id=\"238e296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image aligncenter size-large\"><\/figure>\n\n<p>But what is truly relevant is not what disappears, but what appears: a much more flexible, smarter and value-oriented model.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7e511b e-flex e-con-boxed e-con e-parent\" data-id=\"f7e511b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-83a695a e-con-full e-flex e-con e-child\" data-id=\"83a695a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2d483 elementor-widget elementor-widget-text-editor\" data-id=\"2c2d483\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\"><strong>Keys to success<\/strong><\/h2>\n<p><\/p>\n<p>Having executed this transformation from start to finish at Digital Profiles, there are several lessons learned that make the difference between an interesting pilot and a real model change.<\/p>\n<p><\/p>\n<p>Expert knowledge remains the most important asset. Artificial intelligence doesn&#039;t replace the best agents, but rather allows us to capture their way of working and scale massively.<\/p>\n<p><\/p>\n<p>Control is critical. Without mechanisms that limit, validate, and connect with reliable sources, trust is impossible.<\/p>\n<p><\/p>\n<p>This isn&#039;t about programming responses, but about designing conversations. The ability to control is what defines the quality of the experience.<\/p>\n<p><\/p>\n<p>The impact on people is profound. Traditional operations are reduced, but the need for profiles with greater management, analytical, and business communication skills increases.<\/p>\n<p><\/p>\n<p>The call center is increasing its strategic importance in customer relationship management.<\/p>\n<p><\/p>\n<p>And the economic model changes radically: from paying per person to paying per use. From FTEs to subscriptions based on voice management and consumption.\u00a0<\/p>\n<p><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03d6183 e-con-full e-flex e-con e-child\" data-id=\"03d6183\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dfa817 e-flex e-con-boxed e-con e-parent\" data-id=\"3dfa817\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7be35a elementor-widget elementor-widget-text-editor\" data-id=\"3e7be35a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>From project to platform<\/strong><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b3bb68 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4b3bb68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c45024 elementor-widget elementor-widget-text-editor\" data-id=\"2c45024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>A particularly relevant aspect of this experience is that we have built a call center management platform based on AI-powered voice agents, designed to be replicable, scalable, and integrable in different environments and capable of managing multiple use cases.<\/p>\n\n<p>This model is already in production, operating in a real environment, with business, volume and quality requirements typical of a large organization.<\/p>\n\n<p>We have gone from experimenting with technology to developing a solid platform, with an operating model based on the <a href=\"https:\/\/digitalprofiles.net\/\">Voice AI.<\/a><\/p>\n\n<p>We&#039;re not just improving the efficiency of a call center, we&#039;re redefining how companies relate to their customers.<\/p>\n\n<p>Technology no longer limits, but thanks to this platform, it acts as a true enhancer.<\/p>\n<p>\u00a0<\/p>\n\n<h3 class=\"wp-block-heading\" style=\"font-size: 23px;\">An open conversation<\/h3>\n\n<p>At Digital Profiles we are working precisely on this type of transformation, combining technology, business knowledge and real operating models.<\/p>\n\n<p>If this topic is on the table in your organization, it&#039;s probably worth having a conversation to share a perspective based on real experience.<\/p>\n\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Hace ya unos a\u00f1os, en el mundo de los call centers, todo giraba alrededor de PABX, CTI, IVR, VRU\u2026 un ecosistema lleno de siglas y, sobre todo, de complejidad. Integrar sistemas era dif\u00edcil. Escalar, a\u00fan m\u00e1s. Y mejorar la experiencia del cliente requer\u00eda tocar m\u00faltiples capas tecnol\u00f3gicas, con un coste elevado y poca agilidad. Recientemente, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":545,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[33],"class_list":["post-544","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ia","tag-call-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>El futuro de los call centers a partir de la IA de voz - Blog Digital Profiles<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.digitalprofiles.net\/en\/el-futuro-de-los-call-centers-a-partir-de-la-ia-de-voz\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El futuro de los call centers a partir de la IA de voz - Blog Digital Profiles\" \/>\n<meta property=\"og:description\" content=\"Hace ya unos a\u00f1os, en el mundo de los call centers, todo giraba alrededor de PABX, CTI, IVR, VRU\u2026 un ecosistema lleno de siglas y, sobre todo, de complejidad. 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